Privacy Policy

Last updated: June 27, 2025

Thank you for choosing to be part of our community at Qonfido (“Qonfido”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you use our website, mobile application, and services (collectively, the “Platform”), and your rights in relation to your personal data.

If you do not agree with any part of this policy, please discontinue use of our services immediately.

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1. Who We Are

Qonfido is a digital platform that provides personal finance and wealth management tools and insights to users.

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2. What Data We Collect

We collect the following types of personal data:

a. Information You Provide

• Name, email address, phone number
• PAN, Aadhaar (where required with consent)
• Financial asset details (e.g. holdings, transactions)
• Login credentials, preferences, or support queries

b. Information We Collect Automatically

• IP address, browser type, device type, and usage data
• Cookies and tracking technologies

c. Information from Third Parties

• Data from Asset Management Companies, MFCentral, account aggregators, KYC providers, payment gateways, or financial institutions, as authorised by you

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3. Lawful Basis for Processing

We process your data under one or more of the following lawful grounds:

• Your consent (explicit or implied)
• To perform a contract (e.g. to deliver services)
• Legal obligations, such as KYC or regulatory reporting
• Legitimate interests, such as improving our services

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4. How We Use Your Information

We use your data to:

• Deliver financial insights, reports, and services
• Personalize your experience on the Platform
• Fulfil regulatory or legal requirements
• Provide customer support and respond to queries
• Prevent fraud, unauthorized access, or other illegal activity
• Improve and analyse Platform performance

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5. Data Sharing and Disclosure

We do not sell or rent your personal data. For the purpose of providing a high quality user experience and service, we may share your data with:

• Service providers under contract and adequate consent (e.g., cloud services, analytics, payment processors)
• Account aggregator platforms, with your consent
• Government or regulatory bodies, if required by law
• Prospective buyers or partners, in the event of a business transfer (with adequate consent and safeguards)

Each third party is required to adhere to strict confidentiality and data protection standards.

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6. Data Retention

We retain your data:

• For as long as required to fulfil the purposes outlined above
• As required by applicable laws (e.g. tax, audit, regulatory)
• Or until you request deletion, subject to applicable legal obligations

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7. Your Rights Under Indian Law

You have the following rights under the DPDPA 2023 and related laws:

• Right to Access your personal data
• Right to Correction of inaccurate or outdated data
• Right to Withdraw Consent (where applicable)
• Right to Erasure of personal data, subject to legal limits
• Right to Grievance Redressal

To exercise these rights, please email us at:

📧 privacy@qonfido.com

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8. Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18 without verified parental consent. If we learn that a child under 18 has provided us data, without proper consent, we will take steps to delete such information.

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9. Data Security

We use industry-standard encryption, access controls, and secure servers to protect your personal data. However, no method of transmission over the Internet is 100% secure. By using our Platform, you accept the inherent security risks.

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10. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain session information
• Improve functionality and user experience
• Track usage patterns

You can modify your cookie settings via your browser preferences.

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11. Cross-Border Data Transfers

Your data may be processed or stored in servers located outside India. In such cases, we ensure equivalent levels of data protection through legally compliant contracts and safeguards.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our Platform with the “Last Updated” date at the top. Your continued use signifies acceptance of the updated terms.

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13. Contact Us

For any queries, concerns, or requests regarding this Privacy Policy or your data rights, please contact:

Grievance Officer
Email: support@qonfido.com
Response Time: Within 15 working days

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This Privacy Policy is published in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.