Qonfido Support

Email support@qonfido.com or use Help and Support inside the Qonfido app to create a ticket. Signed-in users can track ticket status in the app.

Open the Qonfido app, go to Profile, and use the data or account deletion options. You can also email support@qonfido.com if you need help. Some records may be retained where required by applicable law, regulation, audit, tax, or operational obligations.

Qonfido uses encryption, access controls, and secure infrastructure to protect personal data. No internet service can guarantee absolute security, but we design our systems to protect user information and limit access.

No. Qonfido cannot access, withdraw, transfer, or move money from your accounts unless you explicitly authorise a supported transaction through an integrated partner.

Refresh timing depends on the connected institution and account type. Most supported data is refreshed automatically, but small differences can appear if another platform updates at a different time or uses a different calculation method.

Try refreshing or reconnecting the affected account. If the issue persists, create a support ticket in the app or email support@qonfido.com with the institution name, account type, and screenshots if available.

Qonfido AI features are intended for information, education, and decision support. They are not a substitute for your own judgment or professional investment, tax, legal, or financial advice.

Use the feedback option in the app where available, or contact support with the question asked and the issue you noticed. This helps our team review and improve the experience.

Qonfido is building transaction access with supported partners. Availability may vary by product, partner, and user eligibility. Always review scheme documents and transaction details before authorising any action.

Qonfido is currently free in the initial launch period. If paid features are introduced, pricing and terms will be shown clearly in the app or on the website before purchase.